General Terms and Conditions

Shen Wellness Center

  1. General

The terms & conditions of Shen Wellness Center are applicable to each treatment provided by Shen Wellness Center to a guest, upon which the natural therapy center has declared these conditions applicable, in so far as parties have not expressly deviated from these conditions in writing.

  1. Efforts Shen Wellness Center

Shen Wellness Center shall do the best of its ability and insight and in accordance with professional standard and with the actual state of science available in that moment provide and perform the treatments. The center shall as much as is reasonably possible, inform the guests on the financial consequences of changes or additions to the treatment.

  1. Agreements & Cancelation policy

The guest must notify Shen Wellness Center any hindrance to the appointment as soon as possible, though at latest 24 hours prior to the appointment. If the guest does not comply or does not timely comply with this agreement, Shen Wellness Center reserve the right to charge 50% of the fee for the agreed treatment to the guest. If the guest arrives more than 5 minutes late at the salon in terms of the agreed time, Shen Wellness Center may subtract the agreed time from the treatment and maintain the original fee for the treatment regardless of this.

With more than 15 minutes after the agreed time, Shen Wellness Center may cancel the appointment and maintain the original fee for the treatment regardless of this.  Shen Wellness Center must notify any hindrance to an appointment to the guest as soon as possible, though at least 24 hours prior to the treatment.

  1. Payment

Shen Wellness Center shall indicate all fees of the treatments visibly in the salon as well Online and social media and its platforms; the indicated prices shall be including VAT (tax).

 Offers and advertisements shall be valid within the indicated periods. The guest shall immediately after ending the session make the payment in cash, card or through authorized online payments platforms.

  1. Personal information & privacy

The guest provides to Shen Wellness Center prior to the first treatment with all information for which the therapist indicates that these are necessary or for which the guest reasonably should understand that these are necessary for the professional performance of the treatments.

Shen Wellness Center shall store all personal information of the guest in an automated system and in a guest file. Shen Wellness Center shall treat the confidential information of the guest in accordance with the regulations in the Act on Data Protection.

  1. Confidentiality

The therapist is required to keep secret all the confidential information that the guest has provided during the treatment. Information shall apply as being confidential if this is indicated by the guest or this stems from the nature of the information. Confidentiality shall expire if, by virtue of any legal provision or a court judgment, the therapist is obligated to disclose the confidential information to third parties.

  1. Liability

Sen Wellness Center shall not be liable for damage of any nature caused because of the therapist following false information or incomplete information given by the guest about relevant body conditions, medicine use, activities, or leisure activities. Shen Wellness Center is not responsible for loss, theft, or damage to personal belongings which the guest brings to the salon.

  1. Damage & theft

Shen Wellness Center has the right to claim compensation if the guest damages furniture, equipment or products, in the case there will arise any inconvenience caused by the gust Shen Wellness Center will reserve the right to always notifies the legal authorities.

  1. Complaints

If the guest has a complaint about a specific service or treatment, he/she must as soon as possible, though at least within 72 hours after the notify this in writing to the supervisor of the Shen Wellness Center.

Shen Wellness Center must adequately respond to the complainant within 5 working days.
Only when a complaint is well founded shall commit to redo the same treatment as agreed, unless this has become irrelevant in that moment for the guest who makes this known in writing. Only if Shen Wellness and the complainant can not come to an agreement may the complainant submit the dispute to a judicial authority or mediator.

  1. Good behaviour

The guest is expected to conduct him/herself decently in accordance with generally accepted norms in the salon. If the guest persists conducting him/herself with unacceptable behaviour after repeated warnings, Shen Wellness has the right to refuse the guest entry to the salon under notification of reasons.

  1. Applicable law

Romanian law shall apply to every agreement made between Shen Wellness Center and the guest. In case of explanation of the content and scope of these general terms and conditions, the Romanian version shall always be determinative. Applicable shall always be the latest submitted and registered version or the version as applicable at the time of conclusion of the agreement. An English language version of the terms and conditions shall only be provided upon request of the guest.