General Terms and Conditions

Shen Wellness Center

  1. General

The terms & conditions of Shen Wellness Center apply to each session provided by Shen Wellness Center to a guest, upon which the natural therapy center has declared these conditions applicable, in so far as parties have not expressly deviated from these conditions in writing.

  1. Efforts Shen Wellness Center

Shen Wellness Center shall do the best of its ability and insight and by professional standards and with the actual state of science available at that moment provide and perform. The center shall, as much as is reasonably possible, inform the guests of the financial consequences of changes or additions to the session.

  1. Agreements & Cancelation policy

The guest must notify Shen Wellness Center of any hindrance to the appointment as soon as possible, at the latest 24 hours before the appointment. If the guest does not comply or does not timely comply with this agreement, Shen Wellness Center reserves the right to charge 50% of the fee for the agreed session to the guest. If the guest arrives more than 5 minutes late at the salon in terms of the agreed time, Shen Wellness Center may subtract the agreed time from the session and maintain the original fee for the service regardless of this.

With more than 15 minutes after the agreed time, Shen Wellness Center may cancel the appointment and maintain the original fee for the session regardless of this.  Shen Wellness Center must notify any hindrance to an appointment to the guest as soon as possible, though at least 24 hours before the session.

  1. Payment

Shen Wellness Center shall indicate all fees of the sessions visibly in the salon as well as Online and social media and its platforms; the indicated prices shall be including VAT (tax).

 Offers and advertisements shall be valid within the indicated periods. The guest shall immediately after ending the session make the payment in cash, card, or through authorized online payment platforms.

  1. Personal information & privacy

The guest provides to Shen Wellness Center before the first session with all the information for which the therapist indicates that these are necessary or for which the guest reasonably should understand that these are necessary for the professional performance of the sessions.

Shen Wellness Center shall store all personal information of the guest in an automated system and a guest file. Shen Wellness Center shall treat the confidential information of the guest according to the regulations in the Act on Data Protection.

  1. Confidentiality

The therapist is required to keep secret all the confidential information that the guest has provided during the session. Information shall apply as being confidential if this is indicated by the guest or this stems from the nature of the information. Confidentiality shall expire if, by any legal provision or a court judgment, the therapist is obligated to disclose the confidential information to third parties.

  1. Liability

Sen Wellness Center shall not be liable for damage of any nature caused because of the therapist following false information or incomplete information given by the guest about relevant body conditions, medicine use, activities, or leisure activities. Shen Wellness Center is not responsible for loss, theft, or damage to personal belongings that the guest brings to the salon.

  1. Damage & theft

Shen Wellness Center has the right to claim compensation if the guest damages furniture, equipment, or products, in the case, there will arise any inconvenience caused by the guest Shen Wellness Center will reserve the right to always notify the legal authorities.

  1. Complaints

If the guest has a complaint about a specific service he/she must as soon as possible, though at least within 48 hours after the notify this in writing to the supervisor of the Shen Wellness Center.

Shen Wellness Center must adequately respond to the complainant within 5 working days.
Only when a complaint is well-founded shall commit to redo the same session as agreed, unless this has become irrelevant at that moment for the guest who makes this known in writing. Only Shen Wellness Center and the complainant can not agree may the complainant submit the dispute to a judicial authority or mediator.

  1. Good behavior

The guest is expected to conduct himself/herself decently according to generally accepted norms in the salon. If the guest persists in conducting him/herself with unacceptable behavior after repeated warnings, Shen Wellness Center has the right to refuse the guest entry to the salon under notification of reasons.

  1. Applicable law

Romanian law shall apply to every agreement made between Shen Wellness Center and the guest. In case of an explanation of the content and scope of these general terms and conditions, the Romanian version shall always be determinative. Applicable shall always be the latest submitted and registered version or the version as applicable at the time of the conclusion of the agreement. An English language version of the terms and conditions shall only be provided upon request of the guest.